1404 Sweet Home Rd. Suite 9
Amherst, NY 14228

716-446-9226

FAQs


For Counseling

Are sessions covered under insurance?

You should be aware that insurance companies will need a mental illness diagnosis in order to process your claim, and that will become a part of your permanent medical record. They are also entitled to review information from your other records and can make decisions on how your case gets handled and/or approved for payment.

We are not currently in-network with many insurance providers. Relationships and marriages are not considered a mental illness which is necessary to get paid from insurance. That being said, they will often reimburse you IF you take a mental illness diagnosis THEN they will pay you, the client, not the therapist. We are licensed therapists, and as such, you may seek out-of-network reimbursement directly from your insurance provider. Your therapist can provide you with a detailed statement listing the proper diagnostic and procedure codes needed for your insurance company to process your claim. We would be happy to give you a statement and /or fill out the paperwork as a service to you, however, you must pay for your service and the insurance will reimburse you, not us.  

Questions to ask your insurance provider:

Do I have out-of- network mental health benefits?
Is couples counseling covered? (if applicable)
Do I have a deductible and has it been met?
Am I limited to a certain number of sessions?

Are there other ways to pay?

You may pay for your services by Flexible Spending Account, Health Savings Account or any credit card, checks or cash. You may have a flexible spending account (FSA) or health savings account (HSA) provided by your employer. We can provide you with an invoice to submit to your FSA or HSA account. Contact your human resources department to find out whether you qualify and to learn about tax savings or other benefits. We also accept cash, check or credit cards to assist you in your wellness.

***Due to the popularity of our Sunday appointments, all appointments for any Sundays must be paid 2 days in advance by credit card. Please call the office if you are new to our system at 716-446-9226.

Are there any discounts?

YES! We love when you leave the red tape behind so we have made it convenient for you to pay ahead and pay less. We have discounts that apply for becoming a member of CRC or for buying a certain number of sessions. We will be happy to go over all of that with you at your assessment appointment.

First Appointment and what can I expect?

We want to make this as easy and comfortable as an uncomfortable situation can be.

Asking for help is tough enough, but when you are hurting, frustrated, or scared, most people are looking for someone to help them with the “pain.”  

You will have a seat in our inviting waiting area and someone will come out to get you as soon as they are ready. Please understand that sometimes we will run late due to weather conditions, phone calls made in between session, etc. However, you will always get your full time with your therapist or mediator.

The first time you come in, you will be asked to fill out some paperwork.  The paperwork consists of a information sheets, office polices and standards, your rights as well as and the informed consent. The informed consent is a detailed explanation of the therapist's skills and limitations. In addition, it provides the client with his/her rights. During a counseling session, the therapist and client discuss the concerns and begin to set goals. The goal of the therapist is to respect each client and help each to feel heard and understood.

Confidentiality

Every client can expect that what is said to their therapist or mediator is completely confidential. There are three exceptions to this: if the client states that s/he will hurt her/himself; if the client is going to hurt someone else; or if the therapist suspects client abuse. In all cases the therapist will discuss the situation with the client.

The therapist client relationship is based on trust. If you don’t feel comfortable with the therapist you will not be able to share what is necessary and ultimately therapy may not be a positive experience.

How long does it take?

The average counseling session is 45 minutes. You can also schedule 30, 60 or 90 depending upon your availability, the availability of your therapist and what is affordable to you. Couples sessions are usually scheduled for 90 minutes.

The number of sessions will depend upon you and your therapist, however, it is generally accepted that once you begin your journey, whether alone or together, your destination relies on your level of commitment to your partner, yourself and the life you want.

For Mediation

What does a Divorce Mediator do?

A divorce mediator is a neutral party specially trained to help couples resolve the issues in their divorce. Their job is to facilitate communication between parties by allowing or uninterrupted time, and clear communication. They can also provide information about the legal system and alternatives for resolving issues, mediators will also refer couples to third party experts, such as a financial planner, tax consultant or appraiser. In divorce, it allows couples to take control of their planning and their lives, especially in making joint decisions regarding their children’s welfare.

How long does it take?

Every case is different. The complexities of each case vary, but in all cases, the sessions are held over a two to three month period of time. Some cases may take longer.  You will meet with your mediator for as many sessions as it takes to resolve all the conversations you are having difficulty getting through on your partner. Your mediator will tell you what financial documents to bring in and help you understand the process when you first get together. An MOU will be written in a language you understand to document your decisions for your divorce.

Will we have to appear in court?

No court appearances are necessary. We will do everything from our office.

Is Mediation less expensive?

Yes. The average litigated divorce will begin with 2 retainer fees of 2 attorneys. That means that the standard divorce will begin around $7,000 -10,000 just to get started. An average Mediation, although difficult to tell until all the information is given, meaning some meditated divorces will cost more than others, will run between $2,500 – $5,000 from beginning to end. In the end, the most important “expense” to look at is the emotional one. In litigated or fighting divorces, the cost to you and your children’s emotional state is heavy because it requires you to stay angry and on guard.

What if we can’t agree on everything? Does it end up going to court?

If parties can’t agree on every detail, then an agreement is prepared on all the settled issues, and the parties can either litigate the remaining issues or take some time to think about them and return to mediation.

Is a case ever too complicated for Mediation?

No case it too complicated for mediation. Often people will use outside experts such as accountants, appraisers, financial planners and attorneys during the process.

We don’t get along – How can we mediate? 

Although meditation works well for amicable couples and families, there are many who feel very emotional about the divorce and don’t want to face each other or feel they can’t negotiate face to face. Part of a qualified Mediators trainings is to assist people in high emotional states to still work things out peacefully.

 

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