Office Policies


Weekly sessions generally run 45-50 minutes in length. Couples therapy runs 90 minutes in length. In some cases, couples sessions will be two hours in length depending on the distance traveled and the particular program you are in.


We require a full 48 hour notice, with except of a personal emergency if you need to cancel. The full session rate will be charged for all missed appointments. If you are able to reschedule your session within the same week as the missed appointment, there will be no charge for the missed one.


Creative Relationship Center is HIPAA complaint. All of your sessions are considered confidential and nothing will be released or discussed without your knowledge and consent. Exceptions to this are the following: the potential of harm to yourself or others. The State of New York requires that all mental health professionals report suspected cases of abuse and/or neglect.


In the event of a dangerous or threatening emergency, please call 911 or go to your nearest emergency room. You may also contact crisis services at 716-834-3131.

Health Insurance

Our center does not contract with any health insurance companies, however, reimbursement may available on an out of network basis. We can provide a monthly statement for you with the necessary coding that will be acceptable to your insurance company however you will be responsible for the services on that day.

Please contact your insurance company for information regarding your out of network benefits. (Please see FAQ’s or more information).


All payments are due at the time of your visit or 1 day ahead if you will be having your session be SKYPE. If you are paying by check, please have your check written ahead of time payable to Creative Relationship Center. There is a $50 fee for all returned checks. You may also pay by Health Savings Accounts, credit card, or cash.

Routine Contact

We understand that sometimes it’s necessary to contact your therapist between sessions. Please try to contact them by email or by phone at our main number 446-9226. Please leave your full name and number spoken clearly and your therapist will get back to you within 24-48 hours. 

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